Returns and Refund Policy

At Follicon Labs, we are committed to your satisfaction and we stand by the quality of our Hair Caps and want you to have confidence in your purchase. Please review our Returns & Refunds Policy below.

Real Results Satisfaction Guarantee – 9-Month Return Period

We offer a 9-month real results satisfaction guarantee to ensure you are completely happy with your purchase. If you have seen no hair growth at all and the cap is not working for you, you may return your Hair Cap within 9 months from the date of purchase for a full refund.

  • Refund Amount: 95% refund of the total price, with only just a 5% restocking fee.

  • Condition Requirement: The device must be returned in good condition with all original packaging and accessories.

  • Return Shipping: Customers are responsible for return shipping costs.

  • Refund Method: Refunds will be issued to a bank account of your choosing. If you want to be refunded in another way, please contact us for further assistance.

To initiate a return, customers must first contact our customer support team at info@folliconlab.com with their order details. Returns will not be processed without prior authorization.

5-Year Warranty – Free Replacements

We provide a 5-year warranty on all our Hair Caps. If your device develops a manufacturing defect or stops working under normal usage conditions, we will replace it free of charge.

  • The warranty covers defects in materials and workmanship.

  • It does not cover accidental damage, misuse, and unauthorized modifications.

  • Warranty replacements do not reset the 5-year coverage period.

For warranty claims, please reach out to “info@folliconlab.com” with a description of the issue.

Important Notes

  • Refunds will be processed within 3-5 business days after receiving the returned item.
  • Any return must be sent using a trackable shipping service to ensure successful delivery.

Need Further Assistance?

If you have any further questions regarding our Returns & Refunds Policy, please feel free to contact us. We appreciate your business and are committed to providing the best customer experience possible.
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